What is Dreamtsoft?

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The Dreamtsoft Platform

Dreamtsoft is a rapid application development platform designed to allow users with some technical skill to quickly prototype, assemble, and deploy applications without having to start from scratch. This SaaS platform not only provides the infrastructure to host the application but it also provides the application building blocks that allows users to assemble and application instead of building every single piece.

 

The Dreamtsoft ITSM Application

Using the building blocks in the afore mentioned platform, Dreamtsoft has built an enterprise grade ITSM application that is based on the ITIL4 practices such as:

  • Incident Management
  • Change Management
  • Service Level Agreements
  • CMDB
  • Problem Management
  • Request Management

The Dreamtsoft MSP Solution

Continuing the building block theme, Dreamtsoft has taken the ITSM application and configured the platform to build a solution designed specifically for Manager Service Providers. This solution allows MSPs help mature their customers with ITIL4 practices along with the tools to easily manage multiple customers in one single environment. Unique MSP needs like sales, contacts, time tracking, have been built on the platform and work seamlessly with the ITSM application to provide a full 360 degree view of all and MSPs customers.